"I particularly remember a tame, older kitten at our shelter who was unusually nervous and frightened. Elizabeth said the kitten was afraid because a dog had come into the cat room. I said that was crazy...dogs NEVER come into the cat room. But I found out that several days earlier someone had brought in a dog! Elizabeth communicated to the kitten that it was a mistake, would not happen again and overnight the kitten’s personality became playful and confident."
~Karen McNeil, Animal Control Officer, Berkeley Animal Shelter Read more